1. Processing Time:
Orders are typically processed within 2 business days. Please note that processing time may be longer during peak seasons or promotional periods.
2. Shipping Rates:
Shipping rates are calculated based on the weight of your order and your location. You can view the shipping cost at checkout before completing your purchase.
3. Shipping Destinations:
We currently ship to most countries in Europe and North America including Canada. If your country is not on the list, please contact us, and we’ll explore options to accommodate you.
4. Delivery Times:
Delivery times vary depending on your location. Estimated delivery times are provided when your order is despatched. Please note that these are estimates, and actual delivery times may vary.
5. Customs and Import Taxes:
Customers are responsible for any customs and import taxes that may apply. SpiceCrafters is not responsible for delays due to customs.
6. Shipping Confirmation:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24 hours for the tracking information to update.
7. Shipping Carriers:
We use reputable carriers for our shipments. The carrier used for your order will be indicated in your shipping confirmation email.
8. Lost or Stolen Packages:
SpiceCrafters is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. Please contact us if you haven’t received your order as per the shipping confirmation email and we will assist accordingly.
9. Address Changes:
If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate the change if the order has not been shipped.
10. Delivery Issues:
If you encounter any issues with the delivery of your order, please contact us at info@spicecrafters.co.uk, and we will assist you in resolving the matter.
11. International Shipping:
International shipments may be subject to customs inspections, which may cause delays beyond our control. Customers are responsible for complying with their country’s import regulations.
By placing an order on SpiceCrafters.co.uk, you agree to the terms outlined in this Shipping Policy.
If you have any questions or concerns, please contact our Support Team.
Spice wisely and enjoy your flavourful journey!