Welcome to SpiceCrafters.co.uk! We want you to love our blends as much as we do. If, for any reason, you’re not completely satisfied with your purchase, here’s the scoop on our return policy:
1. SpiceCrafters’ Flavor Guarantee:
We stand by the quality and flavor of our spice blends. If you’re not delighted with your purchase, we’re here to help make it right.
2. Eligibility for Returns:
To be eligible for a return, the spices must be in their original, unopened package. We get it; the essence of our blends is in the unopened freshness. Opened or used packages are not eligible for return.
3. Timeframe for Returns:
Please contact our Support Team within 5 days of receiving your order to initiate a return. We want to make sure you’re spicing up your life with the freshest flavors!
4. Return Process:
To start the return process, reach out to our Support Team at info@spicecrafters.co.uk or via the ‘Contact Us’ page. Please provide your order number, the reason for the return, and any relevant details.
5. Refunds:
Once your return is received and inspected, we will notify you. If the return is approved, a refund will be processed to your original method of payment.
6. SpiceCrafters’ Spice Swap:
Received the wrong blend or accidentally ordered garlic powder instead of ginger? We’re happy to swap it for the right one. Just let us know, and we’ll make it right!
7. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
By ordering from SpiceCrafters.co.uk, you agree to the terms of our return policy.
We appreciate your understanding and cooperation. If you have any questions or concerns, reach out to our Support Team. We’re here to ensure your spice journey is nothing short of extraordinary!
Spice wisely and savour the flavour!